Baseline behavior (Normal behavior) is considered Pre-Crisis. Pre-Crisis is normal behavior that is under control. A person/client is triggered by an event, such as being told no, redirection, preferred activity to non-preferred activity, transitions, etc. Now, triggers can be good or bad. In this model, we can assume triggers are bad. Triggers are where the escalation begins. Think of an escalator going up. We don’t have to get on it to go upstairs, but we choose to. The mai